Privacy Policy
Your privacy, time and trust matter
Albatross Counselling & Wellbeing is committed to protecting your privacy and maintaining the confidentiality of your personal information. This policy outlines how information is collected, used, stored, and protected in the course of providing counselling and professional services.
Information Collection
The following information may be collected as part of the counselling or onboarding process:
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Name, email and phone number for session communication
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Address details for billing and transaction processing purposes, which may be used for invoicing or insurance reimbursement documentation if requested
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Information you choose to share during sessions
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Information shared through intake or onboarding forms
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Administrative details related to scheduling and payments
Clinical information shared during sessions or through intake forms is not stored on the website platform and is used solely to support the counselling process.
Your information is used to:
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Provide counselling and wellness services
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Schedule and manage appointments
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Communicate relevant administrative details
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Maintain professional records in accordance with ethical standards
Personal information is not sold or used for marketing purposes. Information may be processed by secure third-party service providers (such as payment processors or video platforms) strictly for service delivery purposes.
Use of Information
Communication
Email is the primary mode of professional communication. Messaging platforms such as WhatsApp may be used for scheduling or logistical communication when needed. Clients are encouraged not to share sensitive personal or clinical information via messaging platforms.
Reasonable steps are taken to protect personal information from unauthorised access or disclosure. Records are maintained securely and accessed only for professional purposes.
Data Storage and Security
Session Recordings
Sessions are not recorded by the practitioner.
Corporate or group wellness sessions may be recorded only with prior agreement, and solely for internal organisational quality assurance, with no intent to distribute or use for marketing purposes.
Services are provided to adults (18 years and above) only.
Scope of Services
Policy Updates
This policy may be updated periodically. Any changes will be reflected on this page.
If you have questions about this Privacy Policy or how your information is handled, you may reach out via email using the contact details provided on the website.