Privacy Policy
Your privacy, time and trust matters
Albatross Counselling & Wellbeing is committed to protecting your privacy and maintaining the confidentiality of your personal information. This policy outlines how information is collected, used, stored, and protected in the course of providing counselling and professional services.
Information Collection
The following information may be collected as part of the counselling or onboarding process:
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Name, email address and phone number
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Information you choose to share during sessions
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Information shared through onboarding or intake forms
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Administrative details related to scheduling and payments
Some intake information may be shared through a form after the initial session, while other details may be discussed and clarified together during sessions. All information is used solely to support the counselling process.
Your information is used to:
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Provide counselling and wellness services
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Schedule and manage appointments
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Communicate relevant administrative details
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Maintain professional records in accordance with ethical standards
Your information is not shared with third parties and is never sold or used for marketing purposes.
Use of Information
Communication
Email is the primary mode of professional communication. Messaging platforms such as WhatsApp may be used for scheduling or logistical communication when needed. Clients are encouraged not to share sensitive personal or clinical information via messaging platforms.
Reasonable steps are taken to protect personal information from unauthorised access or disclosure. Records are maintained securely and accessed only for professional purposes.
Data Storage and Security
Session Recordings
Individual counselling sessions are not recorded.
Corporate or group wellness sessions may be recorded only with prior agreement, and solely for internal organisational quality assurance, with no intent to distribute or use for marketing purposes.
Services are provided to adults (18 years and above) only.
Scope of Services
Policy Updates
This policy may be updated periodically. Any changes will be reflected on this page.
If you have questions about this Privacy Policy or how your information is handled, you may reach out via email using the contact details provided on the website.