Terms & Conditions

Your safety, trust and clarity matter at Albatross Counselling and Wellbeing

These Terms & Conditions explain the use of online counselling, wellness sessions and professional or organisational consulting services offered by Albatross Counselling and Wellbeing to increase clarity, safety and mutual respect for both client and practitioner.

By booking or attending a session, you agree to the terms outlined here, which ensure transparency, safety and professional boundaries.

Our Online Counselling and Wellness Services

Albatross Counselling and Wellbeing provides online counselling sessions, individual wellness sessions, couples counselling and corporate or organisational consulting for adults (18+).

Services are reflective, collaborative and process-oriented. They are not a substitute for emergency services, inpatient care or psychiatric treatment requiring medication management.

Counselling and wellness work is offered within professional and ethical boundaries and focuses on mental health, emotional wellbeing and personal growth. While many clients experience meaningful insight, relief and growth, outcomes vary depending on individual circumstances, engagement and time.

Counselling is a collaborative process rather than a one-time solution. Progress is discussed together, goals are revisited periodically and the pace of work is adjusted to support sustainable change.

scope of care

Online Session Format

All sessions are conducted online via video call. Video sessions are preferred, as they allow for better communication and therapeutic engagement. Audio-only sessions may be used by mutual agreement.

Primary communication, scheduling and payments are handled through the website and email. Other platforms may be used where appropriate, based on client preference and professional judgment. Please note that privacy policies of third-party platforms are outside the practitioner’s control.

Individual Counselling: 50 minutes
Couples Counselling: 60 minutes
Wellness sessions: 30 minutes

The first session focuses on understanding your concerns, context and goals. Interventions may be introduced, depending on what is clinically appropriate at that stage.

Clients are generally encouraged to allow at least three sessions before deciding whether to continue with any mental health professional, to allow sufficient time for mutual understanding and effective engagement.

Session Structure

Between-Session Work

At times, clients may be invited to reflective exercises, journals, practice skills or engage in structured exercises between sessions. These are offered as supportive tools to encourage insight, skill-building and independence.

Such work is never mandatory and is always intended to serve your process, not to create pressure or obligation.

Albatross Counselling and Wellbeing does not provide 24-hour crisis support. Our services are not suited for acute psychiatric emergencies, inpatient care, or situations requiring medication management.

If you are in immediate danger or experiencing a medical or psychiatric emergency, please contact local emergency services or a crisis helpline in your area.

Crisis and Emergency Situations

Payments and Bookings

All sessions are pay-per-session and must be booked in advance through the website or by mutual arrangement.

Payments are taken prior to sessions. Booking confirmations indicate acceptance of these Terms & Conditions.

Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled session.

Late cancellations or missed sessions are charged in full.
Refunds or exceptions may be considered on a discretionary, case-by-case basis.

Details are discussed transparently and handled with fairness and professional judgment.

Cancellations and Refunds

Confidentiality

Sessions are confidential and handled in accordance with professional ethical standards.

Individual counselling sessions are not recorded.

Corporate or group wellness sessions may be recorded only with prior agreement and solely for internal organisational purposes, without intent to distribute or use for marketing.

Confidentiality may be ethically or legally limited in situations involving risk of harm to self or others or where disclosure is required by law.

The counselling and leadership consulting relationship is professional, respectful and structured. While care and warmth are central to the work, the practitioner cannot act as a primary social support or be available outside agreed professional boundaries.

Brief administrative communication between sessions may be permitted, but therapeutic work occurs within scheduled sessions.

Professional Relationship

Jurisdiction

These services are offered from India. Any disputes arising from the use of this website or services shall be governed by and interpreted in accordance with the laws of India.

These Terms & Conditions may be updated periodically to reflect changes in online counselling services, corporate consulting or legal requirements. The most current version will always be available on the website.